Customer Service

    Customer Service -  Bosque de pinos

Customer Service

Suggestions mailbox

At ENTIDAD, we are interested in our clients' opinions; if you want to make any suggestions or comments, please do so in the following mailbox:

Complaints and Claims

The entity has the obligation to attend and resolve the complaints and claims presented by its clients within two months of their filing with customer service.


Telephone number: 91 334 67 80900 822 670
Monday to Saturday: 8.00 to 22.00 horas.

If the solution offered is not satisfactory or a period of two months has elapsed since the submission of your letter without having received a response, the client may submit their complaints and claims, as appropriate, to:

  • Forms presentation of claims before the claims services:

Before using these services, regulations require clients to provide proof they used customer service.