Customer Service

Customer Service

• By Phone
  91 334 67 80 | 900 822 670. Monday to Sunday: 24 hours.

• Offices
  Find your nearest branch and make your inquiries in person.
  Offices and cashiers →

Suggestions mailbox

At [weg:entidad], we are interested in our clients' opinions; if you want to make any suggestions or comments, please do so in the following mailbox:

• bce.attcliente@cajarural.com

Complaints and Claims

The entity has the obligation to attend and resolve the complaints and claims presented by its clients within two months of their filing with customer service.

[weg:entidad]

[weg:direccion]
Telephone number: 91 334 67 80 | 900 822 670
Monday to Sunday: 24 hours.

• Complaints and claims mailbox: a.c.banco-cooperativo.bce@cajarural.com

• More information:

  • Information of interest to clients

  • Customer Service Department Regulation

• Floor clauses claim

If the solution offered is not satisfactory or a period of two months has elapsed since the submission of your letter without having received a response, the client may submit their complaints and claims, as appropriate, to:

• The Claims Service of the Bank of Spain, Alcalá, 48 - 28014 Madrid, tfnº 901 545 400, o través de su oficina virtual: www.bde.es

• The Investor Assistance Office of the National Securities Market Commission, Edison, 4 - 28006 Madrid, tfnº 902 149 200, o través de su página WEB: www.cnmv.es.

• The Claims Service of the General Directorate of Insurance and Pension Funds, Pº de la Castellana, 44 - 28046 Madrid, o a través de su oficina virtual: www.sededgsfp.gob.es/SedeElectronica/Reclamaciones.

• Forms presentation of claims before the claims services:

  • Before the Bank of Spain:
    Complaints-complaints form

  • Before the National Securities Market Commission

    • Individual claims:
      Claim form

    • Reclamaciones colectivas:
      Claim form

  • Before the General Directorate of Insurance and Pension Funds:
    Complaints-complaints form before the DGSyFP

Before using these services, regulations require clients to provide proof they used customer service.